Privacy Policy

What personal information we collect about you.

We collect information about you when you:

  • visit the site.

  • buy, or attempt to buy, products or services on the site.

  • upload your photographs to the site and design products.

  • contact customer services in any way.

Depending on how you use our services the types of information we collect may include:

  • Your name

  • Your email address

  • Your location

  • Your billing address(es)

  • Your shipping address(es)

  • Your phone number(s)

  • Your images or other content you upload to the site

  • Your IP address

  • Whether or not you agree to marketing emails

  • Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to

  • Information about how you use the site – like which pages you visit

  • Information about what you order and when and how you order

  • Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time.

Note: we do not store your payment details.

How and why we use your personal data.

Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We use your information to:

  • manage and improve the site.

  • personalise and provide our services to you.

  • process your orders.

  • understand your shopping behaviour to develop and improve our products and services.

Retention of your personal data.

Any images or text that you upload will be kept for no more than 30 days if you do not go ahead and order the item(s) you have designed.  If you order an item then your images, text or designs will be retained for long enough for us to reprint your order in case of a problem such as a quality or delivery issue.

Digital ID photos will be stored for no more than 30 days in order to give you the opportunity to use them for your desired purpose e.g. renewing your passport online.

Other personal information relating to your account and your orders will be retained so that we can provide you with customer support.

How we share personal data with our service providers.

Some of our products are produced for you by trusted third parties appointed by us. We only share the information that they need to produce your items. For example, only the images that will be printed on the item(s) they are producing and only your name, address and telephone number to enable them to deliver your item(s).

How we share personal data with other organisations.

We will never disclose your information to anyone outside Timpson Group except:

  • where we have your consent

  • where we are required or permitted to do so by law

  • to other companies who provide a service to us, our sub-contractors or partners who produce some of the items available for you to order. All of these companies act strictly on our instructions

  • or to any successors in title to our business.

How we protect your personal data.

We ensure that the trust you place in us is reflected in the protection we provide when storing your data. We have implemented appropriate administrative, technical and physical processes to safeguard your personal data. We regularly review our processes to ensure they meet our high standards.

How we use cookies and similar technologies.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.We use cookies to improve the service that we provide to you. For example we use cookies:

  • to personalise your visit and to enable you to use some of the features of the site.

  • to improve the way in which the site works by allowing us to understand how you use the site. These cookies collect mostly anonymous data that is aggregated across all visitors to the site.

  • to deliver relevant online advertising to you. From time to time we may advertise our services on other organisations’ websites. The cookies that we use to do this can collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket. You may then see adverts from us on other organisations’ websites. These cookies are placed on our site by advertising networks with our permission.

  • to measure the effectiveness of the emails we send you and our online advertising. For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert.

  • You can use your browser settings to manage cookies. The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on Pats Wooden Crafts & Engraving you may find that the site does not operate as intended.

Your rights.

To obtain a copy of the information that we hold about you please write to: Pats Wooden Crafts & Engraving, Wroxham Barns Ltd, Tunstead Road, Hoveton, Norwich Norfolk NR12 8QU

Updates to this policy.

This policy replaces all previous versions and is correct as of 14th November 2020. We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.

Contact us.

If you have any questions about how we collect, keep and use your personal data please click here to contact us.